NATIONAL Australia Bank have given notice it will close its Eaglehawk branch in late September, a process that will require customers to change their BSB number.
Customers were sent a letter by the bank this week which included a phone number to ring if they wanted further information.
The phone number connects to a recorded message that refers customers from September 20 to bank at NAB’s branch in Bendigo,” less than seven kilometres away”, or to an Australian Post Office in Eaglehawk that offers limited banking services.
The recorded message says BSB numbers, which identify the location of banks and branches around Australia, will change as of October 29.
NAB will automatically change them over but customers will have to use the new BSB for any new regular debit payments.
A customer who declined to be named told the Bendigo Weekly he worried that closing the Eaglehawk branch would see customers drive to Bendigo to bank and shop.
NAB general manager regional Victoria, Kerri Webster, said the decision was a difficult one to make and was only made after consultation with staff and careful consideration.
“While our branches continue to be an important part of what we do at NAB, the way our customers are banking has changed dramatically in recent years,” Ms Webster said.
“Increasingly we find that our customers prefer to do their banking online, on the phone, or through our mobile app. In Eaglehawk 83 per cent of our customers are also using other branches like Bendigo and Bendigo Strath Village.”
Ms Webster said NAB wanted to continue to help customers with their banking.
“Customers will receive letters to let them know of the changes, as well as providing information on how they can continue banking, whether that is at a nearby branch, online, over the phone, or at Australia Post,” she said.
“At the Australia Post outlet on Victoria Street, NAB customers can do banking like check account balances, pay bills and make deposits up to $10,000 cash, or withdrawals up to $2000 per day.”